If you have any questions about shipping, measurements or about ordering please contact us prior to placing your order (203)740-7600. We will glady help assist you Monday through Friday 10am - 5pm EST.


CUSTOMER SERVICE

We pride ourselves on our customer service and If you call during off hours or during an extremely busy time and get our voice mail system, we'll call you back within one business day or less. But our commitment to customer service only begins when we take your order.


SHIPPING INFORMATION

All Candlewood orders are shipped via United Parcel Service (UPS) and we are not held accountable for mis-delivered or lost packages. Tracking numbers will be provided by email to all customers to track their packages. If you need an item sooner, we also offer UPS Shipping for Next day, 2nd day or next day a.m. Keep in mind, we do not ship orders on weekends or holidays.


ONLINE GIFT CARDS

Customers may pickup orders in store between the hours of 10 a.m. and 6 p.m. You will need proof of purchase (receipt) to claim your gift cards. All orders will be held for up to 30 days, unclaimed gift cards will be returned and there will be no refunds. Customers may pickup items at Candlewood Salon & Day Spa at our Information Desk located at 14 Candlewood Lake Rd Brookfield, CT 06804 (Near TJ Max.)

Our primary carrier is United Parcel Service (UPS), however; we do ship via USPS mail, and, Candlewood Salon & Day Spa is not responsible for any mis-delivered or lost mail. Tracking numbers will be emailed to all customers whereby they can track shipment.

Please review our shipping options and policies, and plan your purchases accordingly.

UPS shipping options are: Next Day, 2nd Day or Next Day A.M. We do not ship with deliveries on weekends or holidays.